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SHIPPING & RETURNS

Shipping Policy

  1. Order Processing
    Once your order is placed, please allow 1-3 business days for processing. We strive to ship orders as quickly as possible, but processing times may vary during peak seasons.
     

  2. Shipping Methods
    We offer standard shipping for all orders. Shipping options and delivery times will be displayed at checkout.
     

  3. Shipping Rates
    Shipping within Netherlands: free
    Shipping within Europe: €4,95
    Shipping outside Europe: €25
     

  4. Shipping Destinations
    We currently ship worldwide.
     

  5. Order Tracking
    Once your order has shipped, you will receive a shipping confirmation email with tracking information. You can use this tracking number to monitor the progress of your delivery.
     

  6. Delivery Times
    Delivery times may vary depending on your location and shipping method selected. Standard shipping typically takes 2 - 4 business days for domestic orders and 5 - 11 business days for international orders.
     

  7. Customs and Duties
    Please note that international orders may be subject to customs duties and taxes imposed by the destination country. These fees are the responsibility of the recipient and are not included in the purchase price or shipping cost.
     

  8. Shipping Delays
    While we strive to deliver your order in a timely manner, shipping delays may occur due to unforeseen circumstances such as inclement weather, customs processing, or carrier issues. We appreciate your patience and understanding in such situations.
     

If you have any questions or concerns about our shipping policy, please feel free to contact us. We're here to assist you!

Return & Exchange Policy

We want you to be completely satisfied with your purchase. If for any reason you are not happy with your order, we accept returns within 30 days of delivery. Here's how it works:

  1. Contact us
    Please reach out to our customer service team to initiate the return process. You can email us at tamara@moyocoyo.com
     

  2. Return Authorization
    Once we receive your return request, we will inform how to proceed with your return.
     

  3. Package your item
    Ensure that the item is in its original condition, unworn, and with all tags attached. Pack the item securely to prevent any damage during transit.
     

  4. Ship your return
    Ship the item back to us using a trackable shipping method. Please include the order number in the package to expedite the return process. Please note that return shipping costs are the responsibility of the customer.
     

  5. Refund
    Once we receive your return and inspect the item, we will issue a refund to your original payment method within 7-10 business days. Please note that shipping charges are non-refundable.

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